Preserving the Spa Environment:
Cell phones of every kind, cameras, beepers, pagers and noise-emitting or recording devices, as well as high-volume conversations, are prohibited throughout the Spa. To protect everyone’s privacy and experience, this rule is strictly enforced. Smoking is prohibited except in designated outdoor areas.

While the 9th floor Spa pool is accessible to registered guests of The Grand Pequot Hotel, we request parents enforce, with their children, mindfulness of the quiet and peaceful environment expected by Spa guests.

Reservations:
We strongly recommend that all Spa and Salon offerings be booked prior to your arrival as they are subject to availability. To maximize scheduling availability, especially during peak seasons, it is best to plan a minimum of 2 weeks prior to arrival.

Weekday and Weekend Pricing:
Weekday pricing is applicable Monday through Friday. Weekend pricing is applicable Saturday, Sunday and some select Holidays.

Age Requirements and Family Access:
Guests must be 16 years or older to enter the Spa Locker Rooms, Relaxation Room, or to receive spa services and to use the fitness center. Proof of age is required. All children under the age of 16 must be accompanied by an adult at all times.

Cancellation:
Reserved appointments for all Spa, Salon, Waxing and Makeup services require a 24-hour advance notice of cancellation or revision, or a 50% cancellation charge will apply. Reservations require a valid credit card guarantee, and a credit card will be required upon arrival.

Gratuity:
A 15% gratuity is automatically added to your bill for each service provided by your Massage Therapists, Estheticians, Nail Professionals, Salon Stylists, and Makeup Artists. If you choose, you may arrange to leave more for your provider at the Spa or Salon Reception Desk.
Additional gratuity is not payable using The Dream Card.

Service Charge:
As is customary in the hospitality industry, a service charge (4%) is added to help defray administrative, operating and service expenses.
 
Sales Tax:
All retail purchases are subject to CT sales tax and Mashantucket tax.

Rates, Packages, Promotions, Spa, Salon and Spa Life-Style Boutique offerings are subject to change without notice.